{"xsrfToken":"b13fef1a7cd7796d8c5f20ac0095be2a7258dc0e_lout","branding":{"id":"2","key":"mt","name":"MAS Ticketsystem","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#224c61","headerLinkHoverBGColor":"#224c61","headerBadgeColor":"#224c61"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Hallo, wie können wir Ihnen helfen?","sharedPortalName":"Ticketsystem","userInitialAnnouncementHeader":"Aktuelle Info","userInitialAnnouncementMessageWiki":"<p>Die Anwendungsentwicklung ist aktuell stark in hochpriorisierte Projekte eingebunden. Daher kann es bei der Bearbeitung von Tickets, die dieses Team betreffen, derzeit zu etwas längeren Bearbeitungszeiten kommen.</p>","translations":{"de-DE":{"helpCenterTitle":"Hallo, wie können wir Ihnen helfen?","sharedPortalName":"Ticketsystem","announcementHeader":"Aktuelle Info","announcementMessage":"Die Anwendungsentwicklung ist aktuell stark in hochpriorisierte Projekte eingebunden. Daher kann es bei der Bearbeitung von Tickets, die dieses Team betreffen, derzeit zu etwas längeren Bearbeitungszeiten kommen.","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Hallo, wie können wir Ihnen helfen?","sharedPortalName":"Ticketsystem","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0045ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/12b76791-b6f2-44f6-86cf-b549211ea9e7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlY2U1MDlhZS1hNmMyLTQ5YjQtODRhYy1mMWRkNDRkZGFkM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyYjc2NzkxLWI2ZjItNDRmNi04NmNmLWI1NDkyMTFlYTllNyI6WyJyZWFkIl19LCJleHAiOjE3NzYxOTE1MzcsIm5iZiI6MTc3NjE5MDkzN30.MwXXzeAF3PpciFwEk9a9_yzddnYoey89_NFNyp1ppVY&client=ece509ae-a6c2-49b4-84ac-f1dd44ddad3d&height=300&mode=fit","bannerMediaApiFileId":"12b76791-b6f2-44f6-86cf-b549211ea9e7","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"mt","projectId":10001,"serviceDeskId":2,"name":"MAS Ticketsystem","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für MAS Ticketsystem erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"24","name":"Ein Anliegen melden","descriptionHtml":"<p>Bitte beschreiben Sie Ihre IT-Anfrage möglichst konkret und verständlich, damit wir Ihnen schnellstmöglich weiterhelfen können.</p>\n<p>Zusammenfassung: Geben Sie eine kurze und eindeutige Überschrift für Ihr Anliegen an.</p>\n<p>PC-Nummer: Tragen Sie hier die Inventarnummer Ihres PCs ein (befindet sich meist auf einem Aufkleber am Gerät). Falls Ihre Anfrage nicht gerätespezifisch ist, tragen Sie \"Keine\" ein.</p>\n<p>Beschreibung: Beschreiben Sie Ihr Anliegen ausführlich. Geben Sie dabei möglichst viele relevante Details an, wie z. B. Fehlermeldungen, betroffene Anwendungen oder wann und wie das Problem auftritt.</p>\n<p>Anhang: Fügen Sie Screenshots, Fotos oder andere relevante Dokumente hinzu, die uns helfen, Ihre Anfrage besser zu verstehen und schneller zu lösen.</p>\n<p>Dringlichkeit: Wählen Sie eine angemessene Dringlichkeit aus.<br> Niedrig: Keine Beeinträchtigung Ihrer Arbeit.<br> Mittel: Ihre Arbeit ist eingeschränkt, aber nicht blockiert.<br> Hoch: Ihre Arbeit ist stark beeinträchtigt oder vollständig blockiert.</p>","callToAction":"Ein Anliegen melden","introHtml":"<p>Wenn etwas nicht richtig funktioniert, teilen Sie uns dies mit und wir werden versuchen, es schnell wieder zum Laufen zu bringen.</p>","icon":10521,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"200","name":"Anliegen zu Fachanwendungen","descriptionHtml":"","callToAction":"Anliegen zu Fachanwendungen","introHtml":"<p>Fragen oder Probleme zu Fachanwendungen wie SAmAs, Leistungserfassung oder Bookingtime</p>","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[9],"key":""},{"id":"473","name":"CRM-Support","descriptionHtml":"","callToAction":"CRM-Support","introHtml":"<p>Hier kommen alle Tickets bzgl. CRM rein</p>","icon":10671,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[145],"key":""},{"id":"25","name":"Hardware Probleme melden","descriptionHtml":"","callToAction":"Hardware Probleme melden","introHtml":"<p>Melden Sie Hardware, die möglicherweise fehlerhaft oder kaputt ist.</p>","icon":10512,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[6],"key":""},{"id":"35","name":"Installation von Druckern/Scannern","descriptionHtml":"","callToAction":"Installation von Druckern/Scannern","introHtml":"<p>Ein neuer Drucker soll eingerichtet oder ein bestehender Drucker erneut installiert werden.</p>","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[6],"key":""},{"id":"21","name":"Software Installation","descriptionHtml":"<p>test</p>","callToAction":"Software Installation","introHtml":"<p>Wenn Sie eine Software benötigen, stellen Sie hier eine Anfrage.</p>","icon":10547,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[9],"key":""},{"id":"816","name":"ITIL Change","descriptionHtml":"","callToAction":"ITIL Change","introHtml":"<p>Zum Beispiel das Upgrade eines Servers (VPN) oder einer Anwendung (Jira)</p>","icon":10472,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[79],"key":""},{"id":"29","name":"Account Problem lösen","descriptionHtml":"","callToAction":"Account Problem lösen","introHtml":"<p>Sie haben Probleme beim Zugriff auf bestimmte Websites oder Systeme? Wir helfen Ihnen.</p>","icon":10518,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[8],"key":""},{"id":"36","name":"Phishing / verdächtige E-Mails melden","descriptionHtml":"","callToAction":"Phishing / verdächtige E-Mails melden","introHtml":"<p>Sie haben eine verdächtige E-Mail erhalten und möchte diese zur Prüfung melden.</p>","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[13],"key":""},{"id":"300","name":"Sicherheitsereignis","descriptionHtml":"","callToAction":"Sicherheitsereignis","introHtml":"<p>Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.</p>","icon":10599,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[79],"key":""},{"id":"33","name":"Softwareanliegen","descriptionHtml":"","callToAction":"Softwareanliegen","introHtml":"<p>Ein Programm oder eine Anwendung funktioniert nicht wie erwartet.</p>","icon":10476,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[9],"key":""},{"id":"712","name":"Anforderung mit Genehemigung","descriptionHtml":"","callToAction":"Anforderung mit Genehemigung","introHtml":"","icon":10790,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10790","groups":[],"key":""},{"id":"233","name":"Anforderungen","descriptionHtml":"","callToAction":"Anforderungen","introHtml":"<p>Soft- und Hardwareanforderung</p>","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"136","name":"Backup-Anfrage / -Problem","descriptionHtml":"","callToAction":"Backup-Anfrage / -Problem","introHtml":"<p>Meldung eines Problems oder Anfrage im Zusammenhang mit Backup-Systemen</p>","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"137","name":"Citrix","descriptionHtml":"","callToAction":"Citrix","introHtml":"<p>Anfrage oder Problem rund um Citrix (z. B. Zugriff, Performance, Änderungen)</p>","icon":10686,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10686","groups":[],"key":""},{"id":"22","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"398","name":"Informativ","descriptionHtml":"","callToAction":"Informativ","introHtml":"","icon":10579,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[],"key":""},{"id":"134","name":"Infrastruktur-Störung","descriptionHtml":"","callToAction":"Infrastruktur-Störung","introHtml":"<p>Meldung einer Störung in der zentralen Infrastruktur</p>","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"135","name":"Microsoft 365 / Admin Center","descriptionHtml":"","callToAction":"Microsoft 365 / Admin Center","introHtml":"<p>Anfrage oder Problem im Zusammenhang mit Microsoft-Diensten wie Azure AD, Exchange, Teams etc.</p>","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"69","name":"Mitarbeiteraustritt","descriptionHtml":"","callToAction":"Mitarbeiteraustritt","introHtml":"","icon":10652,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[],"key":""},{"id":"849","name":"Mitarbeiterverwaltung","descriptionHtml":"","callToAction":"Mitarbeiterverwaltung","introHtml":"","icon":10648,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[],"key":""},{"id":"332","name":"Mobilfunkverträge","descriptionHtml":"","callToAction":"Mobilfunkverträge","introHtml":"","icon":10471,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"167","name":"Neue Standorte","descriptionHtml":"","callToAction":"Neue Standorte","introHtml":"<p>Neuen Standort vorbereiten oder Standort-Thema klären</p>","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"68","name":"Neuer Mitarbeiter","descriptionHtml":"","callToAction":"Neuer Mitarbeiter","introHtml":"","icon":10517,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"365","name":"Notebook Entsorgung","descriptionHtml":"","callToAction":"Notebook Entsorgung","introHtml":"","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"266","name":"Zugänge und Rechte","descriptionHtml":"","callToAction":"Zugänge und Rechte","introHtml":"","icon":10511,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"299","name":"Änderungen","descriptionHtml":"","callToAction":"Änderungen","introHtml":"<p>Zum Beispiel das Upgrade eines Servers (VPN) oder einer Anwendung (Jira)</p>","icon":10520,"iconUrl":"https://goto.helpdesk.medical-gmbh.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Softwareanliegen"},{"id":6,"name":"Hardwareanliegen"},{"id":11,"name":"Allgemeines Anliegen"},{"id":8,"name":"Account/Zugang Anliegen"},{"id":13,"name":"IT-Sicherheit & Datenschutz"},{"id":145,"name":"CRM-Anliegen"},{"id":79,"name":"ISMS"}],"orderMapping":{"244":[712],"145":[473],"79":[816,300],"13":[36],"11":[24],"6":[25,35],"9":[200,33,21],"8":[29],"7":[21,25],"10":[24,25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6a171515-991c-327f-86d7-9e4fe3d977d1","appLinkName":"","appLinkUrl":"","spaceKey":"MT","spaceName":"MAS Ticketsystem","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MT","serviceDeskId":2,"kbLinkDomainURLs":["https://mas-asset.atlassian.net","https://goto.helpdesk.medical-gmbh.de"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Englisch (Vereinigte Staaten)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlY2U1MDlhZS1hNmMyLTQ5YjQtODRhYy1mMWRkNDRkZGFkM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNjUzNzc2NzM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzYxOTIxMzcsIm5iZiI6MTc3NjE5MDkzNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LPa70qASPAOrWxuzOxHAACxpmAMEARCkCnpXqPcpNsw","targetCollection":"upload-user-collection-653776739","endpointUrl":"https://api.media.atlassian.com","clientId":"ece509ae-a6c2-49b4-84ac-f1dd44ddad3d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"a3251a51-8c7d-4f1a-8f11-63bdaeb4f6a1","name":"Persis","categoryUrl":"https://goto.helpdesk.medical-gmbh.de/servicedesk/customer/portal/2/topic/a3251a51-8c7d-4f1a-8f11-63bdaeb4f6a1","lastUpdated":"1759836768831","createdAt":"1759836141986"},{"id":"9db3cb32-1983-4467-ad46-5a88c28f38c6","name":"Samas","categoryUrl":"https://goto.helpdesk.medical-gmbh.de/servicedesk/customer/portal/2/topic/9db3cb32-1983-4467-ad46-5a88c28f38c6","lastUpdated":"1759839090287","createdAt":"1753773746856"},{"id":"d945fa50-80d0-4460-a41c-dff72e6e1669","name":"Outlook","categoryUrl":"https://goto.helpdesk.medical-gmbh.de/servicedesk/customer/portal/2/topic/d945fa50-80d0-4460-a41c-dff72e6e1669","lastUpdated":"1759838992056","createdAt":"1759838410784"},{"id":"f1d7c645-7a2b-42e2-94d1-c40c420c58a0","name":"FortiClient (VPN)","categoryUrl":"https://goto.helpdesk.medical-gmbh.de/servicedesk/customer/portal/2/topic/f1d7c645-7a2b-42e2-94d1-c40c420c58a0","lastUpdated":"1759838566368","createdAt":"1759838551842"},{"id":"52835bdd-9cf3-4946-9978-e4e64270ea28","name":"Cloud (OneDrive)","categoryUrl":"https://goto.helpdesk.medical-gmbh.de/servicedesk/customer/portal/2/topic/52835bdd-9cf3-4946-9978-e4e64270ea28","lastUpdated":"1759838812426","createdAt":"1759838804613"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}